FAQs
Get Your Questions Answered
Below are our most frequently asked questions. If you have a question that isn’t addressed here, feel free to contact us. We’ll do our best to answer your question and get back to you as soon as possible.
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Does the price include setup and delivery?
Yes, our prices include delivery and setup. We offer free delivery within Shreveport/Bossier city. An extra delivery fee of $1/mile will be charged for delivery outside the area.
Please reach out to us if you have any questions regarding the delivery area.
When do you set up and pick up?
We set up 1-2 hours before your event or the morning of your party. In the case you need a special delivery time, please let us know and we will do our best to accommodate. We pickup the same day of your event, no later than 9 pm.
What form of payment do you accept?
We accept check, credit card and cash. If paying by cash, please have exact change as our delivery crew does not carry cash.
What is your cancellation policy?
In the event of a cancellation due to inclement weather conditions (greater than 50% chance of rain based on www.weather.com for the hours of the event), the inflatable payment is transferable and can be applied to a new rental reservation within 6 months from the original event date. After 6 months, all payments will be forfeited and may no longer be transferred to a new reservation. Star Bounce and Balloons reserves the right to cancel this rental due to any unsafe conditions (rain, wind exceeding 15 mph, and temperature below 45 degrees, unsafe inflatable location). At this time, you may reschedule within 6 months of the original event date.
Balloon cancellations-
Star Bounce and Balloons must be notified 48 hours before day of event for cancellations for balloon arrangement. For cancellations on the day of the event, all payments/deposits for balloon arrangements are nonrefundable, regardless of weather conditions due to materials/labor costs.
What surfaces do you setup on?
We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot set up on rocks, gravel, or dirt as they are very abrasive and may ruin our bouncers.
Will the inflatables be clean?
The inflatable will be totally clean! We wash, sanitize, and dry our inflatables immediately after each use.
Do you setup at other venues?
We are fully licensed and insured, so we can set up at a venue. Please check with your venue they have an electrical hookup to power the blower and check to see what permits or proof of insurance they need us to provide.
What is your rain/wind policy?
If it is raining the day of your event or winds reach 15 mph and you decide to cancel, the inflatable payment is transferable and can be applied to a new rental reservation within 6 months from the original event date. The Inflatable must be deflated when winds reach 15 mph.
Star Bounce and Balloons reserves the right to cancel this rental due to any unsafe conditions (rain, wind exceeding 15 mph, and temperature below 45 degrees, unsafe inflatable location). At this time, you may reschedule within 6 months of the original event date.
Who provides electrical power?
It is the customers responsibility to provide the power. The outlet must be located no more than 100 feet from the blower. We will need access to outlets upon arrival.
Do you offer a party decoration or balloons decor service?
Yes, we offer balloon decor services. You can choose to add the balloons to your bounce house rental to elevate them or use them as decoration for your event.